New Continental Hotel, Millbay Road, Plymouth, PL1 3LD

Tel: 01752 276798

Author / Elinor Eaton

Our Events Team …

Posted on by Elinor Eaton

Why have one events planner when you can have two?!

Here at the New Continental Hotel, we love it when there is a new addition to the ‘Conti’ family. Not only new members of staff; but when staff have new members of their own families!

Katie returned recently after her 10 months maternity leave. Not only has her family grown but the events team too!

We ask Katie all about her new role as Mum and Events Planning at the New Continental Hotel.

” I have enjoyed every moment of motherhood so far and spending time with my beautiful little boy, but my goodness it feels good to be back at The New Continental Hotel doing the job I feel so passionate and proud of! What’s also amazing is I’m no longer alone! My colleague Claire and I are now a wedding and events team!”

Katie & Claire…

“Many of you will have already met Claire as she has been running events solo in my absence on top of already being a well established member of the New Continental Hotel team for many years. Now we are a combined force! Our primary goal is to enable each guest to relax and enjoy their special event; ensuring all aspects of their occasion is executed with smooth timing and flawless detail.

We understand that each guest wants their event to showcase their individuality, making attention to detail so important. Being devoted to working together as a team is really important whilst helping customise each event down to the last detail. For both of us, the most important thing is making sure it’s the perfect day, no matter what the event.”

Wedding & Events Coordinators…

“We feel very privileged to be Wedding & Events coordinators at the New Continental Hotel. The best part of our job is the relationships we build with our clients, as some events, like weddings are planned years in advance, so you get to build great relationships.

Weddings…

“It is an absolute honour to be part of one of the most special days in a couple’s life. We look forward to every wedding we do at the New Continental Hotel and are proud to be part of the outstanding service all our team provides for our guests.  We know that the “perfect wedding” is different for everyone. This is especially true as both Claire and I have each had a very different wedding experience of our own. Very different – but equally magical.  Therefore we completely understand how important the planning process is on the build up to your special day. We want to develop a relationship with each couple and their families, discussing their vision whilst keeping a budget in mind.

No matter what the wedding size, we will work together to make each couple’s dreams come true.

Events…

In addition to weddings, we also help plan the social gatherings and events at the New Continental Hotel. No matter what type of event we are coordinating, we thoroughly enjoy being part of each stage of the process and we are especially pleased to see clients and guests enjoying a successful event. By having two of us working closely together – our guests receive twice the understanding, knowledge and guidance to support them in creating their unique event and making your vision a reality.”

Get in touch…

“We are both very excited to be working together and look forward to hearing from you, so please do not hesitate to contact us on 01752 276783 to let us help you plan your next event.”

Club Continental

Posted on by Elinor Eaton

REFER A FRIEND AND YOU COULD WIN A 1 ONE YEAR’S MEMBERSHIP!

We are so excited about this great offer!

When any of our member ‘Refers a Friend’ they will not only feel like the best friend ever; but in addition they will also be entered into a prize draw!

The prize you ask? Their next year’s Fully Inclusive Membership…totally FREE!!

Here at Club Continental, we know that it can sometimes be hard to find the motivation. But even harder to find the right gym!

With our ‘Refer a Friend’ offer, members of Club Continental can offer their friends a free insight into our city centre gym community – for FREE!

What’s more,  you will automatically get entered into a prize draw to win yourself a free 1 Year Fully Inclusive Membership.

Here are our TOP TIPS ‘Refer a Friend’ for your chance to win:

  • Shout about Club Continental – share a picture, check in to the Club or leave a review and tell all your friends!
  • For every friend that signs up, your name gets entered in our prize draw
  • Every 6 months a winner will be announced (first prize draw will take place December 2018)

Don’t forget – the more friends that sign up the more your name is entered in our prize draw! You’ve got to be in it to win it!!!

T&C’s: For every referral each member makes, the members name will be entered into the prize draw. In the first 6 month period Club Continental requires a minimum of 20 new members to be referred in order for the prize draw to take place. However, you don’t need to worry – if this number is not reached your name will just automatically roll over in to the next prize draw.

 

 

Being Dependably Independent…

Posted on by Elinor Eaton

We ask an important question to hopefully discover the truth behind the differences in an independent Vs a chain hotel…

“In a world full of choices and when everything feels possible; what is it that we really want and why..?”

There is one thing for certain; Plymouth is a city destination like no other. Thousands of holiday makers, business travellers and guests visit our ocean city each year. Each choosing (for varying reasons) the best place for them to lay their sleepy heads.

According to figures from STR almost 40% of the hotel rooms in the UK are independent.  Whereas more than 60% of hotel properties are chain hotels.

What has Plymouth got..?

Plymouth has a good number of hotels and accommodation providers to choose from, both chains and independents. If with all this choice you are still struggling to decide where will be your home whilst visiting our spectacular city, let us perhaps help. Here is our little insight into why we love being Plymouth’s largest, independent hotel.

We know that in and around the city there are some fantastic chain hotels. For some travellers this is exactly what they are looking for. Knowing that having stayed and enjoyed their time in one hotel in say Manchester, they can expect the exact same experience here in Plymouth. As independent hotels, we have the autonomy and creative freedom to offer our guests originality over uniformity, which for some is an important difference.

Is it about cost..?

When it comes to cost, hotels are governed more by seasonality and city events rather than simply independent Vs chain. Rates per night in most cities vary only mildly. This is in some cases due to the increase in the supply chain, with a huge investment being made in new developments. Competition dictates your rates. Both independent and chains alike are feeling the current struggle to strengthen their direct bookings, and what really helps independent hotels is that they can give more value and incentives to their guests. This is due to there being no rules imposed from the top, no strict framework included in any agreements. So by booking direct with many independent hotels, you are getting much more but for less.

What about management..?

A big topic of conversation for many of our Managers is the differences managing within an independent hotel verses that of a chain. You would imagine it could be easier to manage within a chain hotel. It feels as if everything you have to do is following strict patterns. You would also think that you would have access to stronger commercial tools and assets. Yet what we love more than anything here at the New Continental Hotel is the autonomy we have, This autonomy ensures we can take each guests experience as an individual, making it personal, bespoke and all with a warm family welcome.

The strategy and management plan within a chain hotel is very often the same, regardless of their location. Independent hotels are different; which means managing such a hotel can requires much more discipline, creativity and lots of innovative thinking! We truly believe that our guests appreciate the effort invested in creating an original strategy, with the small touches making a big difference.

Is loyalty about a card..?

With corporate and business travellers, many are attracted to the larger hotel chains with the loyalty schemes and national corporate partnerships. It’s much harder for an independent hotel, yet what we are so proud of  is the amount of loyal guests, guests that have been staying with us for 20 years in some cases!

We stand tall and proud as an independent hotel…

Supporting our staff, community and guests to have the very best experiences in Plymouth. We have worked hard to create a brand that is professional, friendly and unique. When all of these elements are together in harmony, a coherent image of the hotel is born, be that for a chain or an independent hotel.

The independent hotel market in Europe has a massive impact in terms of employment, tourism and contribution to local economies. It can be easy to feel like a lesser hotel when compared to the big chains, but for us, what’s truly important is that no matter which hotel a guests chooses, they have a warm welcome, to a fabulous city and make memories that last a lifetime.

Who knows what the ongoing deadlock on Brexit negotiations will unfold, but one thing we do know, we will carry on regardless!

 

Wedding Wise | Meet The DJ…

Posted on by Elinor Eaton

Should I have a DJ at my wedding?

We meet with our resident DJ to see what he thinks..!

Having a DJ at your wedding is more than someone helping you choose great songs. A great DJ requires technical know-how, high-quality equipment and be someone who can read a crowd so as to sustain the party atmosphere.

Depending on the type of wedding you are having, a DJ can be a great option for your entertainment requirements. It can provide a cost effective solution compared to live entertainment. Not only is hiring a DJ considerably cheaper, they can normally cater to a wider variety of music styles, tastes and genres than a band or other musicians.

If you do choose to go with a DJ you will find that hiring a professional and reliable DJ for your wedding can prove to be a very difficult task. With quite a large number of companies to choose from and a majority of those agencies being online, it can be very tricky to discover which DJ entertainment companies are legitimate, professional and trustworthy.

Here at the New Continental Hotel we have our very own Resident DJ, Steve Calvert from A Plus Entertainments. Steve kindly met up with Katie, one of our wedding coordinators  to discuss what it means to him to be the New Continental Hotels Resident DJ.

Here’s what he had to say:

How long have you been a DJ and how long have you been running A Plus Entertainments?

I’ve been a DJ for 32 years and running A Plus Entertainments since 2008 (I ran SC Leisure before that but re-branded myself)

What made you decide to become a DJ?

I’ve always had a fascination with music. I would go through my mother’s record collection as a young boy and was always making mix tapes. When I was 14, I started working with a friend that was a DJ at a campsite and began learning the ropes from there.

How Much Wedding experience do you have?

Well over 20 years working specifically at weddings in various locations- pubs, hotels and other venues up and down the country.

How long have you been Resident DJ at the New Continental Hotel?

I’ve been Resident DJ at the New Continental Hotel for about 5 years now. I had worked at the hotel doing odd functions here and there but was approached by Simon Hawke (Hotel Deputy Manager) as he was familiar with my work and felt I stood out from other DJ sets as being of a high standard and was clearly passionate as well as reliable. He’d received much praise from those that had hired me for their events and offered me the residency post.

What does it mean to be a resident DJ and how does it benefit the couple getting married?

Exclusively working with one person who knows the New Continental Hotel extremely well, including the staff and function rooms, so it’s an easy and quick set up and I offer exclusively cheaper rates to the New Continental Hotel’s clients.

Are you PAT certified and why is this important?

Yes, plus I have public liability insurance, which covers myself and guests for everyone’s piece of mind. All venues should have their own; but a DJ should also have it in their own right. PAT testing stands for Portable Appliance Testing and it means all electrical equipment has been checked in the last year and a DJ should have a certificate to prove that too. A DJ should be able to email you and your venue a copy on request, and I highly recommend that no matter who you use, you do ask.

Do you offer a written contract?

Yes, this is for peace of mind for all parties concerned so that if anything unexpected should happen, everyone knows where they stand and what they are agreeing to. If nothing else – it offers clients reassurance which is really important in my mind.

Can couples meet you to discuss their wedding?

Of course they can.  Normally everything can be sorted via emails. This can be less hassle for some couples who have different shift patterns and schedules.   I’m also always more than happy to meet up with couples to ease any anxiety they may have or talk though any wishes or concerns. It’s really important you like the DJ you are booking. They will be a big part of your day and everyone’s memories, and people can sometimes be very different when you meet them face to face.

What equipment do you carry and do you have back up?

I always have back up equipment, so if there was to be any technical hitches it doesn’t let you down. A good quality sound system is essential! To name but a few main pieces of equipment I tend to use-

LED lighting and effects, Modern/clean sounding speakers, Digital controllers, laptop And I have other lighting effects etc available to suite the function

You are really reasonably priced in comparison to many other DJ’s, should people be price-led when choosing a DJ?

There are many factors that can dramatically vary the cost of a  DJs can vary hugely. But it’s worth remember that its not always based on the quality of equipment or the level of experience a DJ has; take me as an example, I have good quality equipment and years and years of experience,l  however I choose to keep my prices as low as possible. It’s a passion as much as a job for me – so I want to be accessible to everyone. Plus, as a DJ you are in a really privileged position, you are part of a wedding or celebration and have a unique view of the event, and you form parts of many peoples happy memories – sounds corny but to a good DJ, that really means something.

When do you arrive to set up?

In the morning (if that’s possible) which takes just over an hour or so to set up smoothly – this is another benefit to knowing the layout of all the function rooms at the New Continental Hotel, as  I know where everything is and the layouts, cable length requirements and the acoustics in all the rooms, so, if for any reason I can’t get into the room in the morning, the process of setting up is very quick with minimal disruption.

Can you explain the process once a couple has booked with you for their wedding?

I  send out a contract for the couple to check, sign and return. I  then contact them closer to the event for final details, specific song choices or  if any other entertainment such as bands have been booked. If other entertainment has been booked, I then make contact with them so that we can collaborate over timings, equipment and performance space required.

Where payment is concerned, I can take it on the day, just to make things easier – especially when so much else requires payment on booking with weddings!

You’re playing to a mixed crowd. What music do you have?

Everything! That way there is always something for everyone to keep all guests happy. I hold one of the largest mobile music collections in the South West!

To round things up, if you were to simply summarise what couples should look for when hiring a DJ for their wedding, what would it be?

Certification and experience! Very often, once they have checked availability with a DJ, the very next question is  “how much are you?” I understand this is really important, but so too is the experience that the couple and their guests will have, think about asking for their certification and also look for recommendations. Most venues will have either a resident DJ or recommended providers, that’s always a good starting point.

Out of interest, what are the most frequently asked questions from wedding couples?

What kind of music do you play? This one gets asked a lot and I can play any music to suit the event and the atmosphere on the night. I never carry around only one genre of music for any one type of event.

Do you have speakers? This one always makes me chuckle, although there are also a lot of people claiming to be DJ’s who don’t have any of the correct equipment – just their laptop. I always think that if it really was that simple,  to be a professional DJ, then everyone would want to and would be doing it!  With great DJs its not just the equipment though, t’s about gauging your guests, the type of function and atmosphere on the day as well as having the necessary equipment of course! I always want to create the cleanest sounds and lighting to help create the perfect environment for that event.

If you could offer one piece of advice to a couple regarding music for their wedding day, what would it be?

It’s the couple’s big day so as long as they are happy and getting what they want I’ve then done my job correctly. I’m there to guide them, but it has to be what they want, it’s their day ultimately.  A good DJ will be able to read the guests and blend different musical styles and genres together, so it is always a good idea to discuss what music you want to hear.

Many couples now send out song requests with their invites for each of their guests- how does this affect your job?

It gives me a great guideline of a playlist for the night, and gives me an idea of the type of music in general that people want to hear to tailor my set accordingly. I will always do my best to play requests as long as they are within the realms of what the couple is happy with. If they have specifically requested certain songs not to be played I am mindful of this– it is their day and they are the most important decision makers.

What do you enjoy most about your job and being part of the New Continental Hotel’s Weddings?

I love music, so selfishly, being able to turn my passion into a profession is unbelievable, but combine this with getting the opportunity to meet lots of different people on a regular basis and being part of such personal events is just amazing.  After a good event I leave buzzing with a great feeling and sense of pride that “I did that” when I know people have had a great time and enjoyed what I do. I guess that why I’ve been doing it for such a long time!

WEDDINGS

Even working in the world of weddings as I do, I found that really interesting and I really hope you did too. I guess its not until you have been a guest at a wedding reception and heard the chorus of Bruno Mars’ ‘Marry Me’  on repeat for 20 minutes that you can really begin to appreciate the unique skill that a bona fide wedding DJs brings to a party!

If you want to talk further about anything ‘wedding’ – please do get in touch – we would love to hear from you.

 

Habits In Hospitality | Secrets Revealed…

Posted on by Elinor Eaton

When IS the best time to book a hotel?

In this blog, we pull back the covers and reveal ALL the secrets that could save you POUNDS!

We may all be aware of the four seasons; even if the good old British weather doesn’t always comply!  But what about the three hospitality ones!?

Perhaps not all of us are so aware of the cost saving travel we could unearth if we got to know a little more about the habits of hospitality!

There’s a lot to be said for UK travel; we live in the most amazing country. We may not get all the vitamin D we need from sun exposure, but even on grey days, the UK is still pretty amazing.

Here at the New Continental Hotel, we may be biased; but we think that Devon (in particular Plymouth!) is truly breathtaking. To ensure as many people regardless of their budget get to experience a little sea, city and moor in their life; we are sharing our Industry Secrets!

Seasons in hospitality are depicted in three main terms; 

Peak, Shoulder and Off

Peak Season (or High Season) is basically when the destination that you have chosen is at its most popular – it boils down to simple supply and demand! However, this can sometimes change! You see Peak Season can be set by many factors; weather, events, activities and more. More often than not it’s also set by the school term-times too. As an independent hotel we NEVER set our prices by school holidays; by graduation, Firework Championships and Ocean City Sounds yes, but school holidays, no!

Here in Plymouth, the New Continental Hotels Peak Season is predominantly May – September.

TOP TIP #1 |

If you are choosing Plymouth as your holiday destination, a really great place to start your planning is on the Visit Plymouth website. Look at the events that are scheduled; they do advance scheduling so all the way to a big year for Plymouth which is 2020. Make sure you also like destination pages on social media. You then get instant updates and news without sharing your data and receiving too many unwanted emails!

 

Shoulder Season (or Mid Season) is the time between the Peak and Low Seasons. Prices here are literally an average between Peak and Low. Normally this season is when you can negotiate great rates. It’s always best to contact the hotel directly.

Here in Plymouth, the New Continental Hotels Shoulder months are predominantly March (depending on Easter), April and October.

TOP TIP #2 |

By booking directly, a hotel will not pay any commission, so you will often find a direct booking the cheapest place to book a hotel room. Hotels may not be able to discount the rate given, but they can add value. Hotel currency is a great place to start, most hotels like to give you this as it means that your spend will stay in their hotel. Hotel currency is often a voucher to spend in their restaurant or bar or on treatments if they have a spa.

Upgrades in the Shoulder months are also more tangible as occupancy is lower, so they have more flexibility with their availability. Perhaps an upgrade to a Superior Room from a standard or Parking included in your rate. Bare in mind that hotels tend to only do this for longer stays, over three nights, but well worth a conversation!

 

Off Season (or Low Season) is when the prices are the very lowest you will find. It’s when hotels are predominantly running at a low occupancy, so have less staff working which is reflected in the pricing structure. This is when you can really grab yourself a bargain!

Here in Plymouth, the New Continental Hotels Off Season is predominantly November – February.

Top Tip #3 |

Besides paying less, visitors who come to a tourist spot like Plymouth during the off-season will enjoy less crowding, and a more laid-back atmosphere. But there are things you need to keep in mind and plan around. Whilst off-season travel is great for the purse-strings, it’s really important to remember that this could mean a change in opening hours, menus and transport links such as ferry’s. If there is a certain attraction or museum that you want to visit, call them first before booking your accommodation and check when (or if) they are open.

Also be mindful that heavily populated tourist areas, like Plymouth, use the off-season months for renovations, so could be closed or planning to change their opening hours to accommodate any facelifts or nip and tucks!

NOTE | 

During the off-seasons, you will find the most amazing bargains; three nights for two, free breakfasts and overall just crazy low prices. But hotels that are in holiday destinations will be running on fewer staff. With this in mind,  it’s important to remember you may have to wait a little for a Porter or waiting staff. Hotels sometimes will only offer their non-refundable rates during this time too, these can save you around £10-£15 per night, but it does mean that there is no chance of a refund should you not be able to make your booking.

So, a quick recap…

Off Season discounts on beds, food and more WILL save you pounds!

No matter what the season, booking your accommodation directly will give you the best rate.

Destinations in the UK are not really governed by the weather. What that means is most UK destinations will have plenty to do and see even if the heavens open! Planning is essential though, so you don’t get disappointed during your stay with a change in opening times.

Travelling in the shoulder and off seasons means that you do not have to have everything booked in advance. There are always hotel rooms available almost anywhere in the country. So if you just fell in love with a place or meet awesome like-minded travellers, you can go with the flow and your plans can be flexible. Or if you simply choose to stay an extra night – all that’s stopping you is you!

Travelling in the off season months gives you a real chance of getting tickets or reservations that might otherwise prove impossible during peak season without pre-booking months in advance.

Plymouth celebrates its winter seasons with a bunch of pretty awesome small festivals and events and community markets – and there is a lot going on in spring and autumn as well. So if the “lack of major Plymouth events” was a bother to you, be reassured, you won’t get bored in the shoulder and off season months in Plymouth!

If you are looking at staying in Britain’s Ocean City at any time, call us, we would love to welcome you to our beautiful city.

New Continental Hotel | Millbay Road | Plymouth | PL1 3LD

Tel | 01752 276798 Email | reservations@newcontinental.co.uk Web | www.newcontinental.co.uk

Why Apprenticeships Matter In Hospitality …

Posted on by Elinor Eaton

Why do an apprenticeship..?

Can you have a hotel without passion..? What is a holiday without exceptional service..? We must engage, empower and enable young people..!

Paul Doidge, Executive Chef for the New Continental Group explains why he is an ambassador and advocate for anything that gives young people a springboard that connects them to a future in hospitality…

The government initiative to fund three million apprentice places by 2020 has had a mixed response. So, after the first year we take a look at the benefits attached to apprenticeships. For both the New Continental Hotel, Plymouth and our sector.

As a family business we feel it is our duty to ensure guests have the very best experiences. Yet we also feel it’s our duty to do the same for our staff too. We aim to ensure our staff feel appreciated, empowered and enabled – as well as knowing their value and unlocking their potential.

Paul Doidge shares the facts…

“Apprenticeships are excellent for up skilling staff whilst also recruiting and retaining top, young talent. Recent research has shown us that 70% of apprentices stay with their employers once completing their qualification. This is really amazing statistics.  For us, apprenticeships aren’t just about the value they offer the apprentice, but also the value they give our business and sector as a whole. Having an apprenticeship programme is one of the best ways of creating a more motivated, passionate and satisfied workforce.

What’s more, it ensures growth in our sector and a future that is bursting with energy and enthusiasm.  With young people passionate about a profession within hospitality. There have been great strides  taken within our sector over the last 20 years, not only by us, but many amazing companies who are championing the industry. As a united front a huge change is coming, by us all sharing the same vision,  recruiting new talent and tackling the somewhat negative perception of working within the industry means we are making leaps and bounds in the right direction.”

What do apprentices do for our sector?

“For us, as an independent hotel,  apprentices help decrease the skills gap but also change the narrative over time on the positives and many benefits that chefs can reap from working within our sector. As the new levy moves boldly into its second year we can look forward to  incubating the next generation to attract, retain and develop new shining lights. This will help brighten all of our futures and is most definitely the way forward.”

What IS the levy?

“Like many changes, understanding them sometimes feels like you need a post doctorate to wade your way through the facts and figures! I am no expert, but working with City College Plymouth has helped me understand the essence of the levy.

Basically it requires all companies (with a pay bill of more than £3m) to contribute 0.5% of their payroll costs to the scheme. They then claim back for training. This amount is then topped up by 10% from the government. Businesses with pay bills below £3m don’t pay into the fund but they still have access to government subsidies of 90% of the cost of the apprenticeship, with the employers co-paying the additional 10%.

A year in and many are now asking for the Apprenticeship Levy transfer fund cap to be expanded from 10% to 50% to help support SMEs, as they make up of 90% of the hospitality industry.”

Do you practise what you preach?

“Although we are definitely not pretending to be experts in the field, we have had apprentices for many years and are pleased and encouraged that we are seeing apprentices lead on to successful, long-term careers in hospitality. What we also love to see is the numbers doing higher level apprenticeships have also increased. There is no doubt that like us, those businesses that are open to this real and purposeful way of working really do benefit.

By spending just a little  time getting to know the right apprenticeship provider, who are the experts, can bring you many benefits and we are so grateful for the support we get from City College Plymouth.”

Why is it important to have the right partners?

“The apprentices take what they learn from the classroom environment and apply it in a real and purposeful way. If both sides of the equation, the college and the business don’t collaborate well, then the programme will fail.  Speaking in terms of the world of  hospitality, by working tightly together there becomes more relevant and rigorous training and qualifications that really mean something.

The future within our sector cannot be depicted only by bricks and mortar as we strive for 5*, but by passion, enthusiasm and young people who understand their value and who are inspired to turn their passions into a profession that matters.”

More Than Just GREAT Wi-Fi..!

Posted on by Elinor Eaton

Where can you get great W-Fi In Plymouth?

“Around the world there are many cities that have become cultural icons; incorporating buildings, landscapes and other features of huge cultural significance. Keeping all of these both intact and alive can be a major challenge. It involves integrating conservation of the old in the development of the new. 

As a family business, we are sympathetic to the heritage and restoration of our hotel, a historic symbol in Plymouth. Yet blending the old world charm, a warm family welcome whilst offering the mod-cons is not always easy. But, it’s an ambition we strive to fulfil.

The Preservation of history…

It is vital, but not always easy, to preserve the historic culture of a city. The New Continental Hotel has a business history of over 30 years. It has a family culture that takes a long term view of business investment and relationships. The hotel, and its teams are dedicated to achieving innovation, growth and sustainability for Plymouth. 

Our business is connected to and very much part of a city that we are proud of and passionate about.  To be an entrepreneurial business with a great team at its heart is essential.  You need a team that work hard to build a business that can last for the long term. You also need a team who show pride of place in a city they love. In my eyes, this takes more than dedication and hard work: it takes vision, innovation, passion and an entrepreneurial spirit.

In an age when we talk about connectivity being as important as fresh white linen and hot water, Wi-Fi in any hotel is an essential offering for all guests. Whether they are on a leisure break and want to upload their pictures to social media or use it to settle their children to a film on Netflix at the end of a day; or indeed Businesses Travellers in need of global corporate connectivity – staying in touch is vital.

2016 at the New Continental Hotel …

In 2016 the New Continental Hotel launched our Enterprise Grade Wi-Fi in all of our public areas: our function and conference rooms, leisure club, bars and foyers as well as our in-house restaurant. This January we are thrilled to say that the entire hotel is now better connected, with a dedicated leased line of 30Mb also now providing great connection to our 99 bedrooms, across all five floors.

With the ability now to support higher Internet traffic and bandwidth demands as well as adding more access points on each floor, we have been able to blend the Victorian architecture and thick walls with modern technology; giving our guests a strong, consistent and reliable Wi-Fi signal throughout the entire hotel.

Being Connected …

It’s easy to be connected and to care about our city. The width and breadth of Plymouth’s offer for visitors takes a unique shape in comparison to other city destinations in the UK.  It has a wealth of history and heritage, its cultural heartbeat creates a rhythm that is rich and varied, with a plethora of opportunities for audiences of all backgrounds. This, coupled with its beautiful waterfront hook, extends to provide both a tremendous rural and coastal experience for its guests.  

What I love more than anything though, is that what has always been apparent in this marvellous city of ours, is the innovative dynamic and forward thinking people in it, the people who understand that although our past is something to be proud of; our future is just as bright and worth the investment.”

Elinor Eaton 
Development Manager
New Continental Hotel

 

Five Minutes With | Hospitality Does HR

Posted on by Elinor Eaton

Our favourite five minute interviews with Plymouth’s  finest…

What is it really like to work in hospitality..?

Each week, the New Continental Hotel will hold five-minute interviews, allowing these hospitality gurus to prove that this sector really is the perfect place to be…

Today we sit back, we kick off our shoes and we get down to ‘business’!

Name: Nikki
Position: Human Resources & Accounts Manager

How long have you worked in the Tourism & Hospitality Sector?
I have been working within the sector for 30 years!

How does it feel being part of the New Continental Hotel Family?
It’s really nice to know that you are working for a company that cares so much about their staff and the experience of their guests. It’s a small team, smaller than anyone ever expects, but we are all always ready to help, step in and support each other. We may be small, but together we are mighty!

The development and regeneration of the city…

There are lots of changes planned for Plymouth in the gear up to 2020, how might this affect you and your department?
What has always been so good about working for an independent company is that you can organically shift and reshape to ensure you are always robust and fit for purpose. The development and regeneration within the city shows our guests a true sense of pride in Plymouth and that is an amazing thing to be part of.

Tell us about a day in your life?
Every day is different, one day someone might come in to talk about something exciting that is happening in their department; and another day it may be that someone needs a shoulder to cry on because they are having a bad day. Mix that with my day to day accounts role, processing and balancing figures – and all I can say is that not any one day is ever the same!

You have a unique role – can you tell us a little about it?
It’s shaped into what it is today over the years. As the Human Resources Manager I provide support & guidance to the team across all spectrum’s of the HR function, while managing & developing our staff alongside the HODs (Heads Of Departments). The role assists in the development and delivery of human resource projects within the hotel and Club Continental as well as plans and tactics that improve overall Organisational capability and performance. Then, my Finance & Accounts part of the role is helping the Finance Director to ensure robust and effective forecasting, reporting and management of income and expenditure.

Sounds like a lot of work! What would you say is the most rewarding part of your role?
From a HR point of view there really is nothing more rewarding than watching a member of staff achieve what they have been striving for. Watching departments grow and seeing staff propel themselves and advance in what they do through training, mentoring and support.

What’s the future of hospitality?

Where do you see yourself in 5 years?
I hope still here, doing what I enjoy for a family I really enjoy working for, within a sector that has always been ‘my’ sector!

What advice would you give anyone looking to get into our sector?
GO FOR IT! Yes, the hours can be long but there are so many opportunities – including 9-5 jobs!

There is a myth that comes with the hospitality sector – yes there are some roles that are more ‘unsociable’ than others – but many times you get paid to BE sociable!

Seeing happy guests, being part of holiday memories and working within a team that is so supportive makes everything worth it. Hospitality is by far the best sector to be involved in – I love it.

I would also recommend seeing the difference between independent and chain settings. They really vary and some people feel more at home with the uniformity and structure of a chain, whilst others like the autonomy and creativity of an independent.

Wedding Wise | Fun Wedding Trivia..!

Posted on by Elinor Eaton

Wedding wise | Fun Wedding Trivia..!

Nowadays, there are no two weddings that are ever the same (which we love at the New Continental Hotel!) However, that’s not to say we aren’t all familiar with some long standing wedding traditions and customs.  The question is…

“Do we know where they stem from and how they came to be?”

Here is a fun guide about different wedding cultures and customs from around the world that may explain to you how some of today’s long standing traditions came to be and might just make you rethink about what you wish to include on your own wedding day;

Weddings Around the world |

  • In English tradition, Wednesday is considered the “best day” to marry, although Monday is for wealth and Tuesday is for health. (Saturday is the unluckiest wedding day, according to English folklore. Funny—as it’s the most popular day of the week to marry!)
  • In many cultures around the world—including Celtic, Hindu and Egyptian weddings—the hands of a bride and groom are literally tied together to demonstrate the couple’s commitment to each other and their new bond as a married couple (giving us the popular phrase “tying the knot”).
  • For good luck, Egyptian women pinch the bride on her wedding day. Ouch!
  • B Middle Eastern brides paint henna on their hands and feet to protect themselves from the evil eye.
  • Throwing confetti over the bride and groom originates from Italy.
  • Peas are thrown at Czech newlyweds instead of rice.
  • A Swedish bride puts a silver coin from her father and a gold coin from her mother in each shoe to ensure that she’ll never do without.
  • In Holland, a pine tree is planted outside the newlywed’s home as a symbol of fertility and luck.
  • In Egypt, the bride’s family traditionally does all the cooking for a week after the wedding, so the couple can relax.
  • In Greece, they have a ‘money dance’. It starts off with the couple dancing with a handkerchief and then one by one their guest’s pin money to them – Forget gravy boats and toasters! The Greeks give the stuff you really want to take home.
  • Valentine’s Day and New Year’s Eve are the two busiest “marriage” days in Las Vegas—elopement central!
  • In South Africa, the parents of both bride and groom traditionally carried fire from their own fireplace (hearths) to light a new fire in the newlywed’s fireplace.
  • In Japan, white was always the colour of choice for bridal ensembles—long before Queen Victoria popularised it in the Western world. (Queen Victoria started the Western world’s white wedding dress trend in 1840—before then, brides simply wore their best dress.)

Wedding History |

  • Much of the traditional wedding ceremony as we know it is based on Ancient Roman customs, when marriages were arranged so the tradition of being given away symbolises the act of the father quite literally handing the bride over to a new owner! Usually, the bride was given away in exchange for a price of dowry.
  • In the 17th century there were two cakes – a bride’s cake and a groom’s cake. The groom’s cake was dark in colour because the white of the bride’s version was not considered masculine enough.
  • Queen Victoria’s wedding cake weighed a whopping 300 pounds.
  • European nobility started the trend of wedding favours in the 16th century by handing out cubes or small boxes of sugar – an expensive and rare delicacy at the time.
  • The honeymoon originates from when a man would capture his bride! The couple would hide from the bride’s parents before marrying and remaining hidden for a further cycle of the moon after the wedding, celebrating their union together by drinking honey wine.
  • Princess Victoria established the tradition of playing Wagner’s “Bridal Chorus” during her wedding processional in 1858.
  • One of history’s earliest engagement rings was given to Princess Mary, daughter of Henry VIII. She was two-years-old at the time!!
  • Wedding toasts are believed to stem from ancient times when wars raged between neighbours. Many would attempt a truce by marrying off the children of their leaders, during the celebratory feast, the bride’s father would drink from a communal pitcher to display to his guests that it was not poisoned.
  • Stag parties were first held by ancient Spartan soldiers, who kissed their bachelor day’s goodbye with a raucous party.
  • The tradition of having bridesmaids started in Roman times when brides would have 10 witnesses dressed identically to them. The idea being that the bridesmaids would act as decoys to evil spirits trying to harm the bride. They also served as extra protection should a rejected suitor try to kidnap her on the way to the wedding.
  • The flower in the groom’s buttonhole goes back to the days when a knight would wear his ladies colours to display his love.
  • Having a Best is a tradition from Anglo-Saxon England. Then, the groom would take along his most trusted and strongest friend (his ‘best’ man) to help him fight any resistance from the bride’s family.
  • The bride stands to the groom’s left during a Christian ceremony, because in bygone days the groom needed his right hand free to fight off other suitors.
  • Each tier of the wedding cake has its own significance; the bottom tier is for eating at the ceremony and the middle tier for distributing after the event and in the 19th Century, the top tier was saved until the first child’s christening – an event which often followed quite soon after the wedding. As the traditional recipe is a fruit cake, which has a long shelf life, it was quite safe to tuck into a slice for a few years after the big day
  • About 70 percent of all brides sport the traditional diamond on the fourth finger of their left hand.
  • Snake rings dotted with ruby eyes were popular wedding bands in Victorian England—the coils winding into a circle symbolised eternity.

Wedding Culture |

  • The “something blue” in a bridal ensemble symbolises purity, fidelity and love.
  • The tradition of a wedding cake comes from ancient Rome, where revellers broke a loaf of bread over a bride’s head for fertility’s sake.
  • The bride throws her bouquet backwards over her shoulder for the group of unmarried girls to catch as its believed the girl who catches it will be the next to marry.
  • Before paper confetti, people threw flowers, petals or grains of rice at the happy couple to bestow prosperity and fertility.
  • The traditional haul of five sugar coated almonds as wedding favours are to represent health, wealth, happiness, fertility and a long life.
  • A pearl engagement ring is said to be bad luck because its shape echoes that of a tear.
  • The groom carries the bride across the threshold to bravely protect her from evil spirits lurking below
  • Rain on your wedding day is actually considered good luck, according to Hindu tradition.
  • The custom of tiered cakes emerged from a game where the bride and groom attempted to kiss over an ever-higher cake without knocking it over.A successful kiss – without the cakes tumbling down – meant a happy marriage.
  • Aquamarine represents marital harmony and is said to ensure a long, happy marriage.
  • Ancient Greeks and Romans thought the veil protected the bride from evil spirits. Brides have worn veils ever since.

Many of us feel comfortable doing ‘what is expected’ when it comes to wedding traditions. If it’s what our parents and grandparents did, it makes us feel all warm and fuzzy inside to carry on those same traditions.  But if that’s not for you, well it’s your wedding so you can pick and choose what elements suits you for your own unique and special day!

With our fun guide, you’ll hopefully now know exactly what each part of your own big day symbolises and why these traditions are carried out.

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